Return Policy

Return Policy

Introduction

At Ourpurehaven.com, we want you to be completely satisfied with your purchase. If you are not, you can return products in accordance with our return policy.

Return Conditions

You may return products within 14 days of receipt. Items must be in their original condition, unused, and in their original packaging.

Return Process

To initiate a return, please contact us at contact@ourpurehaven.com to receive return instructions. Return shipping costs are your responsibility unless the return is due to an error on our part.

Refunds

Once we receive and inspect the returned item, we will process your refund for the paid amount, excluding delivery fees, within 14 days.

Exclusions

Certain items cannot be returned, including personalized products or items that have been opened for health and hygiene reasons.